Privacy Policy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, other direct contact from you, or by registering on our website. We will not sell or rent this information to anyone.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

We collect the following information while you are placing an order or registering for an account on our website:

• Name
• Company (if applicable)
• Email address
• Billing and/or shipping address
• Telephone number (Optional)

To place an order with us, you may be redirected to a third party payment processor to enter financial information such as a credit card number and expiration date. This information is used by the payment processor to process your order but is not provided to our website or stored by our website in any way.

We collect the following information while you are registering for a trial version on our website:

• Name
• Company (if applicable)
• Email address

The information that we collect when you register for a trial version is only used to email you a trial license key and download link.

We collect the following information from you when you activate one of our software products:

• Name
• Company (if applicable)
• Email address
• Device name
• Device signature (hashed)
• Device software version
• OBDLink serial number (OBDwiz only)
• OBDLink device name (OBDwiz only)

The information that we collect when you activate one of our software products is used to ensure compliance with our licensing policies and to associate the activation/license with your account.

When you enable anonymous usage statistics within our apps, we may collect the following information to help improve our products and services:

• Vehicle year, make, model, and option
• Anonymized VIN (stripped of the vehicle serial number)
• Supported PIDs, supported InfoTypes, OBD2 protocol, and OBD standard
• OBD adapter name
• Application version and platform

The anonymized vehicle information may be shared with 3rd parties to help improve our products and services.

If you are using OBDwiz or the OBDLink app, the following information is collected when registering your adapter:

• OBDLink serial number, device name, firmware ID, hardware ID, and device summary
• Device ID, brand, manufacturer, model, system version, and system name

For debugging and troubleshooting purposes, we may ask you to send a debug log from one of our applications. The information in the debug log is solely used to help address the problems that you are having with the app. If you choose to send the debug log, the following information is collected:

• Application name and version
• Platform name and version
• OBD2 communications, which includes information about your scan tool and vehicle
• Your email address
• Any error messages that may have occurred while you were using the application
• Certain pages you visited in the application and certain actions you performed on those pages
• Application preference settings
• Year, make, model, option, OBD2 protocol, and fingerprint of all stored vehicles

You can access and change your personally identifiable information that we collect while placing an order or registering for an account by logging into your account and selecting your name from the top navigation bar. You can download a digital copy of your information by logging into your account, selecting your name from the top navigation bar, and clicking the View button under the Account Data section.

Information that is collected when you register for a trial version cannot be viewed or modified after it is submitted to our website. However, this information can be removed by removing your account as described below.

Information that is collected when you activate one of our software products, such as name, company, and email address, can be modified by re-activating the software.

You may request to remove your account and delete all of your data from our records at any time by contacting us.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you might not be required to provide your log in information more than once, thereby saving time while on our site. Cookies can also enable us to track our users to enhance the experience on our site.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Updated on October 4, 2021